Current Patient FAQ

Dosing Instructions

• Why am I now injecting less/more units than I was with my last order, even at the same dose?
• What is the difference between MG, ML, Units, dose and concentration?
• What is concentration and how does it affect my dose?

Appointments & Refills

• Is an appointment required for a prescription refill or new product order?
• When do I need to submit a refill?

Shipping

• What is the shipping timeframe for my order?
• What carriers are used to ship medication orders?

Membership

• How long is my membership active?
• How do I cancel my membership?

Progress

• How do I access the Ivim Health app?
• What diet and exercise routine are recommended while on a personalized wellness program?
• What if I experience a stall in my progress?
• Do you offer nutrition or health coaching?